Direct communication can be terrifying for a passive-aggressive person. Many times, they confuse being assertive as aggressive and opt instead for indirect, veiled expressions of hostility in an effort to avoid conflict, accountability, and vulnerability.
Unfortunately, a passive-aggressive communication style is frustrating, time-consuming, and angering. It is also unproductive because both sides can be left confused about the relationship and even what action to take next.
Leading a business, or a family this way creates a toxic environment that erodes morale and contributes to overall burnout from confusion, fear, avoidance, sadness, grief, and even hopelessness.
On the other hand, assertive communication is direct and respectful. It allows everyone to be heard and increases the chances of delivering a clear, effective message. Assertive communication can also help minimize conflict - usually a passive-aggressive person’s greatest fear – and it ultimately leads to healthy, honest, and productive relationships.
Replacing a passive-aggressive style with clear, assertive communication is a win-win!
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